Status
Available
Call number
Genres
Publication
Jossey-Bass (2010), Edition: 1, 288 pages
Description
A practical resource, this book combines tips, checklists, exercises, and stories to outline concrete processes that improve the way leaders, managers, and anyone within an organization responds to conflict. Beginning with a series of questions and self-diagnostics, the authors show you how to: maintain emotional balance in the face of conflict; implement constructive communications techniques; help others deal with conflicts that are causing organization problems; establish norms for handling conflict; use specific approaches for addressing conflict more effectively. ""A must-have guidebook
Language
Original language
English
Physical description
9.4 inches
ISBN
047050546X / 9780470505465