Status
Available
Call number
Publication
New York : London : Free Press ; Collier Macmillan
ISBN
9780029166819
Description
By the most famous expert on quality in the world, this book offers a universal basis for quality planning--applicable throughout any organization and in all industries and extensively field-tested by quality managers in more than 50 manufacturing and service companies. 10 line drawings.
Local notes
CONTENTS:
Introduction to quality planning -- Who are the customers? -- What are the needs of customers? -- Translation -- Establish units of measure -- Establish measurement -- Product development -- Optimize product design -- Process development -- Optimizing, proof of process capability, and transfer to operations -- Companywide quality management (CWQM) -- Departmental quality planning -- Introducing planning for quality.
Introduction to quality planning -- Who are the customers? -- What are the needs of customers? -- Translation -- Establish units of measure -- Establish measurement -- Product development -- Optimize product design -- Process development -- Optimizing, proof of process capability, and transfer to operations -- Companywide quality management (CWQM) -- Departmental quality planning -- Introducing planning for quality.