Status
Available
Call number
Publication
Chicago : Irwin Professional Pub.
ISBN
9781557386458
Description
This accessible introduction to the study of Chinese religion presents religious expression as a manifestation of Chinese culture. Like other books in Wadsworth's Religious Life in History Series, this text explores religion as a means to 'ultimate transformation.'
Local notes
CONTENTS:
Understand the key concepts -- Understand the whys of service -- Learn the lessons of service -- Identify your customers -- Prepare for feedback -- Get close to your customers and stay there! -- Master the communication process -- Embrace the physician's role -- Embrace the role of the staff -- Create an effective practice team -- Analyze your systems, cycles, and processes -- Manage the key doctor/patient moments of truth -- Handle the difficult moments of truth -- Put your commitment to service in writing -- Reward and recognize service.
Understand the key concepts -- Understand the whys of service -- Learn the lessons of service -- Identify your customers -- Prepare for feedback -- Get close to your customers and stay there! -- Master the communication process -- Embrace the physician's role -- Embrace the role of the staff -- Create an effective practice team -- Analyze your systems, cycles, and processes -- Manage the key doctor/patient moments of truth -- Handle the difficult moments of truth -- Put your commitment to service in writing -- Reward and recognize service.