Hardwiring Excellence : Purpose Worthwhile Work Making a Difference

by Quint Studer

Paper Book, 2003

Status

Available

Call number

IBMC and ISMC Library - W 84 S865 2004

Publication

Gulf Breeze, FL : Fire Starter Pub.

ISBN

0974998605 / 9780974998602

Description

For many who work in health care, overwhelming business pressures and perceived barriers to change have nearly extinguished the flame of their passion to help others. This book teaches the reader how to apply specific prescriptive tools and practices to create and sustain a world-class organisation.

Local notes

CONTENTS:
My Journey to Becoming a Fire Starter -- Healthcare Flywheel -- Principle 1: Commit to Excellence -- Principle 2: Measure the Important Things -- Principle 3: Build a Culture Around Service -- Principle 4: Create and Develop Leaders -- Principle 5: Focus on Employee Satisfaction -- Principle 6: Build Individual Accountability -- Principle 7: Align Behaviors with Goals and Values -- Principle 8: Communicate at All Levels -- Principle 9: Recognize and Reward Success
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