Teamwork : Involving People in Quality and Productivity Improvement

"Participation and employee involvement ... [bring] substantial opportunities for improvement and innovation by effectively increasing productivity and quality as well as providing greater cost reduction and improved work satisfaction. This is accomplished through the projects the quality team complete, and through the integration of the philosophy into each person's day-to-day job, thus helping to increase overall quality and productivity in a highly competitive marketplace." -- Introduction

CONTENTS:
Participation and employee involvement
Introducing the participative process into the organization
Training for participation and employee involvement
Quality improvement teams in action
Measuring the results of employee involvement
Special uses of participative teams