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Instructor Resources: PowerPoint slides, discussion questions, and mini-cases for breakout group analysis. Through a series of timely and relevant cases based on real-life experiences, this book explores the kinds of management dilemmas and moral challenges that confront healthcare managers on a day-to-day basis. Good management requires making morally sound decisions and understanding the ethical implications for your organization, community, patients, and your career. In this updated edition, readers will explore the interrelatedness of ethics and management and common barriers to ethical decisions. In-depth analyses of cases and strategic discussions bring to life these complex issues: Diversity management Information technology Disaster planning Medical errors Physician impairment Conflict of interest Sexual harassment and gender discrimination Workforce reduction Mergers Conflicting moral demands This practical guide gives direction and guidance to help healthcare managers at all levels of the organization build an ethical culture, advocate a business case for ethics that addresses structural issues, and adopt an ethical decision-making model for the organization.… (more)
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Part I: The Leadership Imperative
Understanding your ethical responsibilities
The business case for ethics management
Part II: Case Studies and Moral Challenges
Medical Errors: Paradise Hill Medical Center
Conflicting Moral Demands: Qual Plus HMO
Gender Discriminations: Rolling Meadows Community Hospital
Physician Impairment: University Hospital
Workforce Reduction: Hillside County Medical Center / Glenn A. Fosdick
Nurse Shortage: Metropolitan Community Hospital
Information Technology Setback: Heartland Healthcare System
Failed Hospital Merger: Richard River Valley Healthcare System
When Patient Demands and Hospital Policies Collide: Hurley Medical Center
Legal Perspectives / Walter P. Griffin
Part III: Addressing Structural Issues that Affect Ethical Decision Making
Deciding values / Joan McIver Gibson
The ethics of managing people / Frankie Perry
Ethics issues in managed care / Richard H. Rubin
Evaluating healthcare ethics committees / Rebecca A. Dobbs
Prevention and treatment of substance use disorders among healthcare professionals / J. Michell Simson
Ethics issues in graduate medical education / Clinton H. Dowd
Ethics issues in disaster planning / Rebecca A. Dobbs
Epilogue: Follow-up on the cases
Appendix A: American College of Healthcare Executives Ethics Self-Assessment
Appendix B: American College of Healthcare Executives Code of Ethics
Appendix C. American College of Healthcare Executives Ethical Policy Statements
Creating an ethical culture within the healthcare organization
Ethical decision making for healthcare executives
Ethical issues related to a reduction in force
Ethical issues related to staff shortages
Health information confidentiality
Impaired healthcare executives
Appendix D: American College of Healthcare Executives Policy Statements
Considering the value of order, experience healthcare executives
Healthcare executives' role in emergency preparedness
Increasing and sustaining racial/ethic diversity in healthcare management
Preventing and addressing workplace abuse: Inappropriate and disruptive behavior
Responsibility for mentoring
The role of the healthcare executive in a change in organizational ownership or control