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Applying Quality-Assurance Methods A Report on the National Demonstration Project on Quality Improvement in Health Care This book is recommAnded for managers wanting to enhance service quality and productivity. By avoiding mistakes and useless units of activity, gains in productivity occur as quality improves. --Healthcare Financial Management Learn how health care organizations can use the quality improvement process to help regain control and hope in a time of frustration and skyrocketing costs. In ten key lessons, the authors demonstrate what works and does not work in actual practice. They present case examples of specific health care improvement projects ranging from transport of critically ill infants to quick turnaround of emergency lab specimens and to the generation of accurate Medicare bills.… (more)
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Symptoms of stress in the health care system -- Applying quality management to health care -- Foundations of quality management -- Using the scientific method to define problems -- Organizing quality improvement teams -- The diagnostic journey -- Implementing successful remedies -- Holding and extending the gains -- Ten key lessons for quality improvement -- Afterword: Reflections on the future.