Status
Available
Call number
Publication
New York : McGraw-Hill
ISBN
007014530X / 9780070145306
Description
Aimed at all areas of management, professionals and consultants, this manual advises on hassle-free management. It is the paperback version of Crosby's bestseller.
Local notes
CONTENTS:
The Profile of a Problem Organization --; The Quality Vaccine --; Demotivation --; A Quality Carol --; Determination --; The First Absolute: The Definition of Quality is Conformance to Requirements --; The Second Absolute: The System of Quality is Prevention --; The Third Absolute: The Performance Standard is Zero Defects --; The Fourth Absolute: The Measurement of Quality is the Price of Nonconformance --; Education --; Implementation --; Team Actions --; Team Executions --; The Saving of Emory Spellman --; The Dehassling of Lightblue --; Some Success Stories --; Mixing the Vaccination Serum --; How Come Very Little Ever Improves All By Itself? --; Guidelines for Browsers.
The Profile of a Problem Organization --; The Quality Vaccine --; Demotivation --; A Quality Carol --; Determination --; The First Absolute: The Definition of Quality is Conformance to Requirements --; The Second Absolute: The System of Quality is Prevention --; The Third Absolute: The Performance Standard is Zero Defects --; The Fourth Absolute: The Measurement of Quality is the Price of Nonconformance --; Education --; Implementation --; Team Actions --; Team Executions --; The Saving of Emory Spellman --; The Dehassling of Lightblue --; Some Success Stories --; Mixing the Vaccination Serum --; How Come Very Little Ever Improves All By Itself? --; Guidelines for Browsers.