Status
Available
Call number
Publication
Englewood Cliffs, N..J. : Prentice Hall
ISBN
0136557619 / 9780136557616
Description
People Skills is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these roadblocks damage relationships by increasing defensiveness, aggressiveness, and dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful, emotionally charged situations.
Local notes
CONTENTS:
Skills for bridging the interpersonal gap -- Barriers to communication -- Listening skills (Listening is more than merely hearing -- Four skills of reflective listening -- Why reflective responses work -- Reading body language -- Improving reflecting skills) -- Assertion skills (Three approaches to relationships -- Developing 3-part assertion messages -- Handling the push-push back phenomenon -- Increasing your assertive options) -- Conflict management skills (Handling the emotional components of conflict -- Collaborative problem solving : seeking an elegant solution -- Three essentials for effective communication).
Skills for bridging the interpersonal gap -- Barriers to communication -- Listening skills (Listening is more than merely hearing -- Four skills of reflective listening -- Why reflective responses work -- Reading body language -- Improving reflecting skills) -- Assertion skills (Three approaches to relationships -- Developing 3-part assertion messages -- Handling the push-push back phenomenon -- Increasing your assertive options) -- Conflict management skills (Handling the emotional components of conflict -- Collaborative problem solving : seeking an elegant solution -- Three essentials for effective communication).