Action Tools for Effective Managers : A Guide for Solving Day-to-Day Problems on the Job

by Margaret Mary Gootnick

Other authorsDavid Gootnick
Paper Book, 2000



Call number

IBMC Library - HD 31 G595 2000


New York : AMACOM


0814470297 / 9780814470299


All day long, managers deal with one challenge or another: complaints from staff, delegating work no one wants to do, jealousy and hurt feelings, performance reviews, even "small" problems like telephone abuse. It's exhausting! This book gives time-pressed managers succinct, pragmatic tools for taking action instantly on more than 65 common problems. For each problem, the book presents: 1. A brief case study that demonstrates the on-the-job problem in clear, human terms that anyone can relate to 2. Insightful analysis of the case study, explaining the issues that need to be addressed 3. Specific tools that help solve the situation, including step-by-step guidelines, checklists, standard procedures...and lots of practical advice.

Local notes

Planning, delegating and managing for performance success
Hiring and other staffing responsibilities
Team-building responsibilities
Communicating for positive results
Creating a motivational work environment
Handling problems and resolving conflicts
employee development
time and stress management.
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