Status
Available
Call number
Publication
Hoboken, N.J. : J. Wiley and Sons, 1st edition
ISBN
9780471757290
Description
Praise For Results That Last""Quint Studer is a superb communicator with a deep belief in the power of relationships. His informal tone, sense of humor, and real-world stories bring his business principles to life. Results That Last has a vital, optimistic quality that will keep readersre-reading long after other leadership books have been relegated to a dark corner of the shelf.""--Nido Qubein, author of How to Get Anything You Want; President,High Point University; Chairman, Great Harvest Bread Company; and founder, National Speakers Association Foundation""Results That Last is long overdue and f
Local notes
CONTENTS:
Introduction : evidence-based leadership
Key tactics
Up or out : deal with low performers and move your organization to the next level
Round for outcomes
Manage up to improve performance
The core
Build the foundation (passion and purpose)
Reduce leadership variance
Measurement 101
Align behaviors with goals and values
Create and develop leaders
Employee tactics
Satisfied employees mean a healthy bottom line
Know your employees' what
Improve employee selection and retention
Build individual accountability
Harvest intellectual capital
Recognize and reward success
Find and recognize difference makers
Customer tactics
Build a culture around service
Implement pre- and post-customer-visit calls
Round on your customers : determine your customers' what and give it to them!
Key words at key times.
Introduction : evidence-based leadership
Key tactics
Up or out : deal with low performers and move your organization to the next level
Round for outcomes
Manage up to improve performance
The core
Build the foundation (passion and purpose)
Reduce leadership variance
Measurement 101
Align behaviors with goals and values
Create and develop leaders
Employee tactics
Satisfied employees mean a healthy bottom line
Know your employees' what
Improve employee selection and retention
Build individual accountability
Harvest intellectual capital
Recognize and reward success
Find and recognize difference makers
Customer tactics
Build a culture around service
Implement pre- and post-customer-visit calls
Round on your customers : determine your customers' what and give it to them!
Key words at key times.