Outstanding! : 47 Ways to Make Your Organization Exceptional

by John G. Miller

Paper Book, 2010

Status

Available

Call number

IBMC Library - HD 58.9 M554 2010

Publication

New York : G.P. Putman's Sons

ISBN

0399156402 / 9780399156403

Description

With its pithy entries that carry significant impact, Outstanding is by turns a playbook, a guide, and an inspiration. It is filled with practical ideas that can-and should-be used every single day by individuals and teams from the boardroom to the stockroom for creating a distinguished organization with which customers and stakeholders will want to work. Every day outstanding organizations do things and promote values that ensure they will retain customers, grow revenues, increase market share, and build their reputations. People in these organizations hold values and take actions- individually and collectively-that are not always easy or obvious but are fundamentally powerful. Informed by his own commitment to the concept of personal accountability and enlivened by compelling true stories from exceptional organizations, in this insightful and accessible book John Miller identifies the principles and behaviors that distinguish such organizations from the pack and provides readers with ways to integrate them into their own work. With its pithy entries that carry significant impact, Outstanding is by turns a playbook, a guide, and an inspiration. It is filled with practical ideas that can-and should-be used every single day by individuals and teams from the boardroom to the stockroom for creating a distinguished organization with which customers and stakeholders will want to work.… (more)

Local notes

CONTENTS:
Be fast
Be humble
Keep the mission ? top of Mind?
Get actions in line with values
See everyone as a customer
Fight the fat, in good times or bad
Give people tools, not slogans
Make meetings meaningful
Speak up!
Set the cultural tone
Don't speak in code
Value ideas over politics
Forgive mistakes
Compete with competitors, not each other
Do what you promised
Hire character
Believe or leave
Make no excuses!
Celebrate
Be flexible: Put people before politics
Succeed with what you have
Work!
Remember, people want to win
Never forget who pays the bills
Manage!
Stand behind your stuff
Develop managers
Let every player count
Speak well: make the right impression
Choose to change
Have the right people make the right decisions
Elevate the conversation
Fire customers! (if necessary)
Train
Encourage one another
Listen in all directions
Coach, moment-to-moment
Be coachable
Someone needs to be the boss
Seek no culprits
Skip the vision thing
Treat vendors like people
Stay alarmed
Tend to the little things
Put performance before titles
Don't stagnate: Turnover can be a good thing
Try! Risk! Go!
Be outstanding
The story behind the story.
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