Status
Available
Call number
Publication
Albuquerque, NM : Technical Management Consortium,
ISBN
1878821008 / 9781878821003
Local notes
Here is the Total Quality Management implementation guideline. This is a very flexible, malleable guide, the techniques of which can be applied to any organization whose top executives are serious about implementing total quality Management.
CONTENTS:
1. Introduction
2. A standard of excellence
3. TQM implementation
4. Phase 0: Preparation
5. Phase 1: planning
6. Phase 2: assessment
7. Phase 3: implementation
8. Phase 4: Diversification
9. Implementation schedule
10. Estimating implementation resources
11. Concluding remarks
Appendix A: Sources of TQM training and information
Appendix B: Calculation of percentage of workforce cost estimate
Appendix C: Calculation of man-hours per employee cost estimate
Appendix D: Calculation of bottoms-up training cost estimate
Appendix E: Calculation of rate of retern for naval shipyard Pearl Harbor.
CONTENTS:
1. Introduction
2. A standard of excellence
3. TQM implementation
4. Phase 0: Preparation
5. Phase 1: planning
6. Phase 2: assessment
7. Phase 3: implementation
8. Phase 4: Diversification
9. Implementation schedule
10. Estimating implementation resources
11. Concluding remarks
Appendix A: Sources of TQM training and information
Appendix B: Calculation of percentage of workforce cost estimate
Appendix C: Calculation of man-hours per employee cost estimate
Appendix D: Calculation of bottoms-up training cost estimate
Appendix E: Calculation of rate of retern for naval shipyard Pearl Harbor.