Beyond Customer Service : Keeping Customers for Life

Communication is an integral part of the work environment, and a well-conceived strategy will contribute to the success of any organization. Today, it is even easier to get your message across with e-mail, voice messaging, teleconferencing, and even video broadcasting. COMMUNICATING WITH EMPLOYEES was written to help you understand your organization's communication needs. This revised edition covers the best new thinking on organizational communication, and the array of new technologies available to make communicating easier and more effective.