What You Accept is What You Teach : Setting Standards for Employee Accountability

by Michael Cohen

Paper Book, 2007

Status

Available

Call number

IBMC Library - HF 5549.12 C645 2007

Publication

Minneapolis, MN : Creative Health Care Management

ISBN

1886624763 / 9781886624764

Description

While everyone is accountable for their own behavior, leaders are ultimately responsible for employee performance. By setting their own standards of exceptional performance, managers teach their employees to accept accountability for their own actions and attitudes. What You Accept is What You Teach is the perfect ""how to"" guide for navigating the maze of challenging employee communication and performance problems. It is an excellent resource for developing a healthy culture of accountability and improved employee performance. In use by more than 25,000 managers nation-wide.

Local notes

CONTENTS:
The pursuit of mediocrity Is almost always successful
Your rights as a manager
Developing performance standards and evaluating outcomes
Reasons for poor performance
Commandments of confrontation
A step-by-step counseling model
Managing the passive-aggressive employee
Managing the insubordinate employee
Managing martyrs
Managing gossip and the fear of change
Coaching employees to take responsibility for their attitude
The importance of recognition
Accountability starts at new employee orientation
Examining your leadership style: an audit of best practices.
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