The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do About It

Whether it's a standoffish co-worker or an arrogant boss, incivility at the office doesn't just affect the moods of a few employees - it hurts an entire company. 12 percent of all employees say they've left jobs because they were treated badly, and Fortune 1000 executives spend roughly seven weeks a year resolving employee conflicts. This book examines the devastating toll that bad behaviour can have on otherwise well-functioning companies. They urge managers to stop making excuses, set a zero-tolerance policy and lead by example.