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Guy Kawasaki's acclaimed books have established him as the entrepreneur's entrepreneur. Now he turns to the mystery of influence, and offers a new take on this key force that drives any successful business or personal interaction. This book's fundamental message is that in any transaction the goal is not to get your own way, but to bring about a voluntary, enduring, and delightful change of heart in other people, by working with and through them and enlisting their own goals and desires. It's enchantment that enables us to maneuver through difficult decisions, break people's entrenched habits, defy the wisdom of crowds, and get colleagues to work for long-term goals. Kawasaki's advice includes: how to achieve rapport, credibility, and trust; how to help people enchant themselves; how to overcome resistance; how to enchant your employees--and your boss; and how to resist enchantment.--From publisher description.… (more)
User reviews
I bought the Kindle version - while the formatting of the book is somewhat rudimentary, it's an acceptable payoff for the price and portability.
Unlike many business books, it's neither a relentlessly detailed case study that wears you out trying to absorb lots of detail that may or may not be relevant to
The ten-cent version of that advice, after "have a product, service, or cause that's really worthwhile," can be summed up as: 1. Be likable. 2. Be trustworthy. 3. Be a mensch. Some of the specifics: Smile--a real smile, that moves the eye muscles and not just your lips. Approach people you meet with a goal of helping them first. Tell the truth. Don't shade it to downplay perceived weakness of your position. Instead, address those weaknesses and find a way to meet the real needs of the person you're dealing with. Do that, and you can make a loyal customer for life, not just one sale. Deliver bad news first--because the people you want to work for or do business with want to know the bad news so they can deal with it effectively. Someone who only wants good news is someone to be avoided, in business and in life.
Much of this book is applicable to almost any setting, including, as he points out in a few comments, marriage and parenting. The last third of the book is focused more specifically on working inside a corporate or organizational structure, on how to be a good employee and how to be a good boss. There's a short and helpful section dealing particularly with managing volunteers in a non-profit setting.
All of which covers the basics of the book, but doesn't capture the experience of reading it. Enchantment really is enchanting to read, enjoyable, enlightening, surprisingly practical, and a book you won't want to put aside until you're finished.
Highly recommended.
I received a free copy of Enchantment for review, from the author.