Status
Available
Call number
Publication
Gulf Breeze, Fla. : Fire Starter Publications
ISBN
097499863X / 9780974998633
Local notes
So much of a medical organization s success rides on the leadership, conduct, and performance of its physicians. How does a health care organization engage its physicians to lead by example? And how does a physician in the midst of 25 appointments, 30 phone messages, hospital rounds, and the details of managing a clinical practice do what needs to be done to foster satisfaction and loyalty among patients? Beeson has created a brilliant guide to implementing physician leadership and behaviors that will create a high-performance workplace built on collaboration, commitment, purpose, and making a difference in the lives of the patients it serves.
CONTENTS:
Culture of excellence
Case for service
Physician service excellence tools
Specialty and consultant physicians
Service recovery for physicians
Solutions to difficult patient situations
Service implementation to physicians: a stepwise approach
Individual physician coaching
Physician selection
Creating and implementing physician behavioral standards
Physician best practices
Physician satisfaction in the age of excellence
Sharp HealthCare journey to excellence.
CONTENTS:
Culture of excellence
Case for service
Physician service excellence tools
Specialty and consultant physicians
Service recovery for physicians
Solutions to difficult patient situations
Service implementation to physicians: a stepwise approach
Individual physician coaching
Physician selection
Creating and implementing physician behavioral standards
Physician best practices
Physician satisfaction in the age of excellence
Sharp HealthCare journey to excellence.