Tag search:patient satisfaction

What Patients Love : Press Ganey’s Guide to HCAHPS

Paper Book, 2007
Tags
physician and patient, communication in medicine, patient satisfaction, discharge planning, hospital admission and discharge, professional-patient relations, health care surveys, quality of health care
Collection
Items available at INTEGRIS BAPTIST Medical Center Library
Status
Available
Call number
IBMC Library - R 727.3 W45 2007

Market-Driven Health Care : Who Wins, Who Loses in the Transformation of America’s Largest Service Industry

by Regina Herzlinger
Paper Book, 1997
Tags
cost control of medical care, patient satisfaction, health services accessibility, medical economics, delivery of health care
Collection
Items available at INTEGRIS BAPTIST Medical Center Library
Status
Available
Call number
IBMC Library - W 84 AA1 H5m 1996

Practicing Excellence : A Physician's Manual to Exceptional Health Care

by Stephen C. Beeson
Paper Book, 2006
Tags
quality assurance, physician and patient, physician-patient relations, health care quality assurance, standards of medical practice management, patient satisfaction
Collections
Items available at INTEGRIS SOUTHWEST Medical Center Library, Items available at INTEGRIS BAPTIST Medical Center Library
Status
Available
Call number
IBMZ and ISMC Library - W 62 B415p 2006

Effective Complaint Handling in Health Care

by Wendy Leebov
Paper Book, 1990
Tags
customer relations, complaints against health facilities, patient satisfaction, consumer behavior, health facility administration, interpersonal relations
Collection
Items available at INTEGRIS BAPTIST Medical Center Library
Status
Available
Call number
IBMC Library - WX 158.5 L482e 1990

If Disney Ran Your Hospital : 9 1/2 Things You Would Do Differently

by Fred Lee
Paper Book, 2004
Tags
administration of hospitals, health services administration, medical personnel and patient, patient satisfaction, hospital administration/methods, quality of health care
Collections
Books on management and business, Items available at INTEGRIS BAPTIST Medical Center Library
Status
Available
Call number
IBMC Library - WX 158.5 L477i

Total Customer Satisfaction : A Comprehensive Approach for Health Care Providers

by Stephanie G. Sherman
Paper Book, 1999
Tags
health services administration, consumer satisfaction, patient satisfaction, quality control in medical care, quality assurance in health care/methods
Collection
Items available at INTEGRIS BAPTIST Medical Center Library
Status
Available
Call number
IBMC Library - W 85 S553t 1999

Ultimate Patient Satisfaction : Designing and Implementing an Effective Patient Satisfaction Program

by John F. O'Malley
Paper Book, 1997
Tags
patient satisfaction, customer relations, total quality management/methods
Collection
Items available at INTEGRIS BAPTIST Medical Center Library
Status
Available
Call number
IBMC Library - W 85 O54u 1997

Managing Patient Expectations : The Art of Finding and Keeping Loyal Patients

by Susan Keane Baker
Paper Book, 1998
Tags
patient satisfaction, physician and patient, ambulatory medical care, consumer satisfaction, outpatients and psychology, physician-patient relations, patient participation
Collection
Items available at INTEGRIS BAPTIST Medical Center Library
Status
Available
Call number
IBMC Library - W 85 B168m 1998

Customer Service in Health Care : A Grassroots Approach to Creating a Culture of Service Excellence

by Kristin Baird
Paper Book, 2000
Tags
customer service and medical care, patient satisfaction, standards in health services
Collection
Items available at INTEGRIS BAPTIST Medical Center Library
Status
Available
Call number
IBMC Library - W 85 B162c 1999

Through the Patient’s Eyes : Understanding and Promoting Patient-Centered Care

by Margaret Gerteis Editor
Paper Book, 1993
Tags
physician and patient, patient care planning, patient satisfaction, professional-patient relations
Collection
Items available at INTEGRIS BAPTIST Medical Center Library
Status
Available
Call number
IBMC Library - W 84.7 T531 1993

Beyond Patient Satisfaction : Building Patient Loyalty

by Robin E. Scott MacStravic
Paper Book, 1991
Tags
patient satisfaction, consumer behavior, marketing of health services, marketing
Collection
Items available at INTEGRIS SOUTHWEST Medical Center Library
Status
Available
Call number
ISMC Library - W 85 M175b 1991
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