Technical support 3

Tertiary textbook for IT technical support. Explains how to maintain systems software using Windows NT/2000 and how to optimise system performance using system logs and diagnostics. Subjects covered include monitoring performance, setting up and managing system files, managing system usage, monitoring system security, system backup, identifying areas of poor performance, secure file and resource access and monitoring threats to the network. Includes appendix and index. Author is a corporate trainer and a former lecturer in Information Systems at the University of South Australia.