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A journey into the hidden psychological influences that derail our decision-making. Why is it so difficult to end a doomed relationship? Why do we listen to advice just because it came from someone "important"? Why are we more likely to fall in love when there's danger involved? Here, organizational thinker Ori Brafman and his brother, psychologist Rom Brafman, answer these questions and more. Drawing on research from the fields of social psychology, behavioral economics, and organizational behavior, Sway reveals forces that influence every aspect of our personal and business lives, including loss aversion, the diagnosis bias, and the "chameleon effect." The Brafmans not only uncover rational explanations for a wide variety of irrational behaviors, but also point readers toward ways to avoid succumbing to their pull.--From publisher description.… (more)
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But this book is just skimming along the surface of deep waters. The formula is a common one - the gladwellian collection of stories about people who make bad decisions and then a discussion of the principles embodied in that bad decision. There's no real coherent theme though, no understanding of the reasons, no way to apply this new knowledge to ones life. Mainly, it's a collection of stories about people making bad decisions with a little science dabbed on top.
There's better stuff out there. On the other hand, it's accessible and might get people interested in the fascinating working of their minds. You could do worse, but you could do much, much better.
In the opening chapter, the authors give specific examples of "irrational behavior": doctors pouring asbestos into the chest cavities of patients during open heart surgery despite the evidence that this was killing them, the decision to launch the space shuttle Challenger despite the recommendations against it from the O-ring manufacturers, physicians sending a repeatedly a child home from the emergency room without checking her because they had decided that her mother was just being hysterical. And so on. It is this impulse - the irrational attachments that humans have to decisions they have made - that sits at the core of human irrational behavior, and serves as the starting point for the book.
The authors use the Tenerife air disaster as their primary example of irrational behavior, trying to explain how an experienced pilot, the head of KLM's safety program, could make a series of almost inexplicably poor decisions that would lead to an on-runway collision costing the lives of hundreds of people, including everyone aboard his aircraft. This example is returned to several times in the book, as the litany of bad decisions illustrates each of the major causes of irrational decision making: loss aversion, diagnosis bias, group bias, and so on. By such disparate means as the egg and orange juice purchasing habits of American consumers, the relative playing time given to NBA players, the voting patterns of audience members in various versions of Who Wants to Be a Millionaire, and a number of other examples, the authors illustrate all of the various psychological forces that result in humans making seemingly stupid decisions.
Given the subject matter of the book, comparisons to Dan Ariely's Predictably Irrational and The Upside of Irrationality, and it is when viewed in this light that Sway comes up somewhat short. There is nothing particularly wrong with the book, but I suspect that the fact that the examples used by the authors to illustrate their points were almost all second hand accounts for it. In Ariely's books he discusses much the same psychological territory, but uses examples drawn from experiments that either he or graduate students under his supervision have conducted, which gives his books an immediacy that Sway simply lacks. This element also allows Ariely's books to be much more precise when illustrating particular quirks of human behavior, because the experiments in question were specifically designed to identify and test particular points. This does not mean that when the Brafmans cite the "love bridge" experiment to illustrate the effect that anxiety and adrenaline have on sexual interest that they are not making a salient point, but rather that because they are relating an experiment second hand, that it seems less compelling than if they were relating experiments that they had set up and observed directly.
The corollary of this lack of direct involvement is that the Brafmans seem less able to use their observations concerning human nature to make suggestions for possible uses for the particularly human idiosyncrasies that they identify and examine. Whereas Ariely's studies concerning the human propensity to cheat were driven by a desire to understand why the executives at Enron engaged in the behavior that led to the collapse of the company, and further to figure out what sort of system could be put in place to discourage such behavior in the future, the Brafmans seem to have no prescriptive suggestions as to how one might prevent a recurrence of the Tenerife disaster, and don't even seem to think that such suggestions might be important or interesting to the reader.
Even so, the strange patterns that the authors identify are interesting and carry the book, especially in the latter chapters where they focus on the psychology of group behavior and the distinction between social and economic decisions (and the impossibility of the two to function in conjunction with as opposed to in alternative with one another). While Sway doesn't break any new ground, or offer any new insights to anyone who has had contact with the field of behavioral economics and the study of decision-making, it is a well-written and very readable introduction to those fields.
This book is very readable and entertaining, and so engaging that I just kept reading and didn’t read the notes until after I’d finished the book, which is unusual for me. It’s
The authors take a bunch of existing studies and do a tremendous job of presenting a cogent thesis about why human beings can exhibit such irrational behaviors. I was familiar with many of the studies cited in the book; I was even a participant in a friend's version of the “different lengths of lines” study described.
I recommend this book to everyone, because it shows that even if we believe we’re logical and independent thinkers and reasonable in our decision making, and assume that we possess impeccable common sense, that there are factors at work that often make our assumptions not so. You may be surprised by the findings presented here re loss aversion, pull of commitment, value attribution, diagnostic bias, etc. Even if these concepts are not new to you, the way the information is presented here will make you think. Now that I’ve read this book, I’m confident that remembering the material presented will help me think before I act. I do think of myself as someone who thinks and makes decisions in a logical manner, although even though before I read this, I was very aware of my own aversion to loss, and also my tendency to be influenced by value attribution; the latter is something I’ve actually tried to work on with some success.
I’d like to see this book assigned as an adjunct text for many psychology, sociology, economics, business, and education classes. I also hope that it’s read by every person who is in a position of power, especially our elected officials and those such as airplane pilots and others in similarly responsible jobs. Also finding it helpful would be those who work with others, including HR people (although preferably not those who will interview me for jobs since historically I do “very well” in job interviews, even though I’ve always thought they’ve had limitations.)
My favorite portions of the book were the part that described the brain centers of altruism vs. pleasure, because that research was brand new information for me, and also the part where Stephen Breyer describes his process doing his work as a Supreme Court Justice, just because I found his explanation so fascinating. I also was extremely entertained by the $20 bill story, and I assume that all readers will find this story enjoyable, unless they were ever one of the final two participants in this or a similar activity.
I appreciate that, while this is not a self-help book, reading the book isn’t an exercise in futility; having this information actually gives the readers tools to empower themselves.
The formatting of the chapter headings is very clever too, as it ties into the sway/pull theme of the book.
However, if you are more familiar with the irrationality of humans, then you will find this book to be too superficial. The authors jump from one story to the next without really delving too deeply into any. This is great for an overview, but not so for someone looking for more detailed information.
Overall, I would highly recommend this book to someone looking to understand irrational behavior and perhaps had a couple of hours to kill at the airport.
This is far from the most detailed or in-depth book on this subject. (If you want a really deep dive into many aspects of human irrationality, I recommend David Kahneman's Thinking, Fast and Slow instead.) But with its breezy writing and vivid examples of irrational thinking that are often interesting stories in their own right, it's a very, very readable one. (Admittedly, there are one or two of those examples I might have some reservations about, but that's a fairly small quibble.) The book seems to be primarily aimed at businesspeople, who are unlikely to have much of a background in psychology, but who really do need to be aware of widespread decision-making pitfalls. For someone like that, I'd say it's a good first introduction to the subject, with some useful advice, but a merciful absence of the kind of rah-rah motivational rhetoric or annoying corporatespeak you often get in books aimed at businesspeople.
This book is a fairly easy read that would appeal to anyone interested in why people behave they way they do (especially oneself when irrational behavior is recognized in hindsight). While
Among the issues discussed are:
• Our tendency to avoid a loss regardless of the rational expected outcome. Rationally, we believe we are actually maximizing the gain.
• Our commitment to our past decision (staying the course) regardless of mounting evidence stacking against it.
• Value attribution – “our tendency of giving someone or something certain qualities based on perceived value, rather than on objective data.” These chapters include some interesting research studies on buyer behavior in different pricing situations.
• Diagnosis bias – “our propensity to label people, ideas, or things based on our initial opinions of them” (closely related to value attribution). Included here is ignoring objective data and giving credence to irrelevant factors.
• Peer-pressure in groups (easily broken if someone else is willing to first break ranks). This section includes interesting discussions on group decision-making.
As might be expected, many of these ways we are influenced are well known by marketers and can be seen (if we are looking) in much of the advertising directed to us. However, some difficulty is encountered when faced with understanding other cultures which may have slightly different belief and value structures driving their worldview. Other than raising this issue, the book does not go further in detailing more than a couple examples.
While I can highly recommend this book, I wish the authors would have summarized the key points in some way that would help the reader find the key issues later. Also missing is an in-depth discussion on how we might change our behavior after awareness is attained in reading the book. This action step is left to the reader, piecing together examples used to illustrate the issue.
The book has no photos nor other exhibits illustrating key concepts other than a topic flow introduced at the beginning of each chapter. The only problem with this illustration was its limitation to fully explain the chapter flow and was of little value in trying to summarize the chapter’s key points later.
The authors have a background in organizational behavior and psychology that is clearly evident throughout the book.
pyschology, write them up in a refreshing style and voila,
a new book.
This particular example of the genre was well written and a very easy read.
Extended review:
This book was not worthless. It was not a total waste of time. It was not badly written. It didn't present a complete lack of interesting points and new things to think about. I gained a useful idea, for
However, as books on social psychology, analyses of decision-making processes, and compilations of anecdotes illustrating curious behavioral phenomena go, this particular work was undistinguished. I'm not sorry I read it, but I won't be passing out copies to all my friends and relations.
Picks up on the latest theories in behavioural economics and shows through anecdotes and experiments how people can be swayed (hence the title) to pick or choose in certain ways.
Blows years of economic theories out the window that people are 'rational'.
Hidden currents and forces include loss aversion (our tendency to go to great lengths to avoid possible losses), value attribution (our inclination to imbue a person or thing with certain qualities based on initial
Negative and external feelings about old age, in other words, can actually make people physically age faster. And the effect is not limited to hearing alone. Similar studies have found that negative stereotypes about aging contribute to memory loss and cardiovascular weakness, and even reduce overall life expectancy by an average of 7.5 years.
If you’ve ever been fortunate enough to work for a boss who values and believes in you, you’ll know that you tend to rise to meet the high expectations set for you. On the other hand, there’s nothing that will make you feel more incompetent and demoralized than a supervisor who is convinced you don’t have what it takes.
The authors use real life stories to illustrate the scientific theories presented in pithy chapters with intriguing titles.
A must read for anyone wanting to understand human nature.
Though this book looks at research from social psychology, behavioral economics, and organizational behavior in order to explain why humans often make highly irrational choices, it does so in a compulsively readable fashion. The authors are good storytellers who know how to engage the reader as they explain surprising findings from a whole host of diverse research.
Though I was already familiar with how fear of loss and commitment to a position can have devastating effects on investors, I enjoyed reading about how these in-built habits played out on the football field and on anthropological digs. People responsible for hiring others will benefit from the chapter explaining the flaws of the "first-date" style interview, and pretty much everyone would do well to read the stunning findings on how negative attitudes about aging can affect one's health.
The chapter in which the authors discuss how our innate capacity for altruism can be undermined by financial incentives is also fascinating, as is the authors' discussion with Supreme Court Justice Stephen Breyer on the impact of a lone dissenting voice on our highest court.
In the epilogue, the authors summarize their main points and offer a few hints on how to avoid being negatively impacted by some of the factors most likely to sway us to make questionable choices. Though I'm not certain how easy it will actually be to overcome the multiple evolutionary habits that cause us to make irrational choices, it was still terribly fun to read.